Client Overview
Servier required an AI system to unify scientific documentation, automate support workflows, and support global medical, R&D, and IT teams.
Challenge
- Millions of pages of scientific documents
- Slow access to research data
- Manual workflows across departments
- Thousands of repetitive IT tickets
- Long onboarding cycles for new scientists
Solution: ImplementAI Knowledge & Workflow Automation Platform
1. AI Knowledge Assistant
AI ingested:
- R&D documents
- Clinical trial summaries
- Chemical and compound datasets
- Safety data sheets
- SOPs
Employees ask:
“Show me all studies using compound S-140.”
“Compare findings from the last 5 years.”
“Summarize this PDF for me.”
2. AI Workflow Automation
Automated processes:
- Ticket triage
- Research request routing
- Compliance checks
- Training validation
- Data extraction
3. Role-Based AI Experiences
Custom AI dashboards for:
- Scientists
- IT teams
- Manufacturing
- Compliance officers
- QA managers
4. Global Deployment
AI is deployed across 17 countries with multi-language support.
Results
- 55% faster access to scientific knowledge
- 30% reduction in IT ticket volume
- Unified research memory system
AI used by 4,000+ employees in 90 days
