Client & Environment Sunrise Meadows Senior Living operates multiple assisted-living facilities for seniors aged 65+. Their staff was constantly fielding […]
Client & Challenge A national manufacturer faced surging inbound customer calls—ranging from parts requests and troubleshooting plumbing or electrical issues,
Client Situation Bright Bankruptcy Attorneys, a regional law firm specializing in personal injury, estate planning, and employment law, often receives
Client Background & Challenges A mid-sized online retailer, offered a wide catalog of lifestyle & fashion goods. During high-traffic periods
Background & Client Profile Urban Stay Hotels is a regional boutique hotel chain with 15 properties across several cities. Their
Client Profile Heartland Health System, a regional healthcare network with five hospitals and many outpatient clinics was struggling with high
Client Background Blue Sky Property Management oversees 2,000+ residential rental units in several cities. Their leasing office was swamped with
Client Overview The Metro Auto Group operates 10 automotive dealerships in the Denver metropolitan area. Their sales and service departments
Client Context Bright Smile Dental Network is a group of dental clinics in multiple cities, offering services from routine cleaning
Client & Scenario City Move Transit is a mid-sized urban transportation network handles thousands of daily customer calls: schedule inquiries,
