In today’s fast-paced digital economy, phone support remains a critical customer service channel, even with the rise of live chat,
Introduction Artificial Intelligence (AI) is revolutionizing the way businesses operate, driving efficiency, innovation, and competitive advantage. But successfully implementing AI
Client Context Bright Smile Dental Network is a group of dental clinics in multiple cities, offering services from routine cleaning
Client & Scenario City Move Transit is a mid-sized urban transportation network handles thousands of daily customer calls: schedule inquiries,
Client & Background ProMach Solutions manufactures heavy industrial machinery (packaging lines, conveyor systems) for factories across North America. Their after-sales
