In today’s fast-paced digital economy, phone support remains a critical customer service channel, even with the rise of live chat,
Introduction Artificial Intelligence (AI) is revolutionizing the way businesses operate, driving efficiency, innovation, and competitive advantage. But successfully implementing AI
Client & Challenge A national manufacturer faced surging inbound customer calls—ranging from parts requests and troubleshooting plumbing or electrical issues,
Client Situation Bright Bankruptcy Attorneys, a regional law firm specializing in personal injury, estate planning, and employment law, often receives
Client Background & Challenges A mid-sized online retailer, offered a wide catalog of lifestyle & fashion goods. During high-traffic periods
