Client & Challenge A national manufacturer faced surging inbound customer calls—ranging from parts requests and troubleshooting plumbing or electrical issues,
Artificial intelligence (AI) is revolutionizing how organizations manage their IT services. The recent ServiceNow Zurich release introduces powerful new features
In December 2025, the landscape of artificial intelligence in Third-Party Risk Management (TPRM) is evolving rapidly. Companies are increasingly adopting
In today’s rapidly evolving digital environment, AI workflows are transforming how businesses interact with their customers. Implementing artificial intelligence not
The integration of AI into field service management is revolutionizing the way organizations handle work orders. Artificial intelligence empowers technicians
The integration of AI capabilities within customer service management is transforming how organizations interact with their clients. The Trending Topics
In today’s rapidly evolving digital landscape, implementing AI in customer service management (CSM) has become essential for enhancing operational efficiency.
In today’s fast-paced business environment, AI is revolutionizing how customer service managers operate. The recent introduction of the trending topics
In the rapidly evolving landscape of technology, implementing AI into your organization can significantly enhance efficiency and productivity. One effective
Client & Scenario City Move Transit is a mid-sized urban transportation network handles thousands of daily customer calls: schedule inquiries,
Client & Background ProMach Solutions manufactures heavy industrial machinery (packaging lines, conveyor systems) for factories across North America. Their after-sales
